About Us
Silicon Valley Direct is the result of combining technology, customer service and marketing. Due to our strategic location in a historically innovative area, the San Francisco Bay Area, technological advances come naturally. We strive to perfect our customer service as we constantly look for ways to improve. As our Marketing and Sales department continue to find new paths, Silicon Valley Direct is ready to provide them with the services that their business needs.
We’ve survived economic downturns by thriving on our strong customer relationships. We understand that the dollar needs to stretch a lot further now, and we work to find the most efficient solutions to maximize budget limitations. Every project, no matter the size, deserves the highest level of attention. We care about your projects as much as you do, and we’ll go out of our way to prove it. In fact, we think of ourselves as an extension of your company, providing a seamless integration of fulfillment services that will surpass your expectations.
Innovative Solutions For Your Unique Projects
By implementing innovative solutions to your unique projects, we deliver the best results needed for your business. Tailoring our processes to the different goals and limitations your business has allows us to meet your needs and goals.
The Silicon Valley Direct logo speaks volumes about our business. The variation of circles represents the different methods we utilize for our assortment of clients and their unique project goals.
We place great emphasis on making sure each and every client is treated like our one and only client.
Our Methods
Our advanced inventory controls allows us to prioritize projects accordingly. We can easily and efficiently manage any deadline, no matter the volume. When you visit our fulfillment center, you might expect a buzz of activity — people rushing around, shouting, and worrying about impending deadlines. We, however, have a very deliberate methodology that eliminates the hectic atmosphere that you might see in other fulfillment environments.
We Are Committed To You
Our goal is to build and maintain long-term partnerships with our clients. To accomplish this we guarantee to…
- Listen to you. Before we begin any fulfillment job, we need to understand your goals and expectations.
- Find the best solution for your needs. Your needs are unique and deserve a unique solution, custom-fit to achieve the best results possible.
- Be transparent. We will communicate if any changes need to be made to improve the outcome of your project. Additionally, we will always wait for your approval before we move forward with any changes.
- Do the best job possible. Our quality control procedures and make-it-right attitude prevent costly mistakes and inefficiencies.
- Keep you in the loop. Not only will we keep you apprised of the status of your projects, but you’ll have 24/7 access to all information regarding your projects via Remote Control, our online data management system.
- Earn your trust. Our success depends entirely on our relationships with our customers.
- Be flexible. Because every project is unique, rigidity in fulfillment procedures can lead to flaws in how a project is handled. Each project deserves a unique solution, adapted to meet its specific needs.
- Continue learning. Ongoing innovation in both our technologies and our overall approach ensures our fresh perspective.
- Be proactive. We anticipate problems before they happen. If we discover something in your order that seems to conflict with the success of your project, we’ll inform you as soon as possible. Then we’ll do our best to rectify the problem by finding the perfect solution.
Fast Order Fulfillment Turnarounds
Whether you have a small eCommerce order or rather a wholesale order of 10 pallets, no order is too small or too large. Orders in by 1 PM PST ship out the same day (except for orders with large quantities of 1+ pallet).
Online System Access
Not only will your business have its own online fulfillment system, but also your online system will be customized to your business, as well as your business’s needs. Most noteworthy, our system makes it easy for you to place orders, check inventory levels, track shipments, and also generate reports. We provide you with real-time updates on order status, shipping information and more.
Accuracy and Quality
We deliver 99% order accuracy and personalized fulfillment services to all of our customers.
Our key goal is to help you grow your business.
Through our services, your business will improve its operating budget and will increase profitability.
What we can do for your business
- Pick and Pack
- Point of Sale and Point of Purchase Fulfillment
- Print Fulfillment
- Direct Mail
- Lead Response
- Digital Printing
- Variable Data Printing
- Kit Assembly
- Trade Show Fulfillment
- 24/7 Online Access
- Online Ordering
- Online Inventory Management
- Order & Print Management
- Inventory Controls
- Low Inventory Automated Emails
- Shipping Confirmation Emails with Tracking Data
- Dedicated Account Manager